Duty Manager

We are looking for a passionate and enthusiastic candidate to form part of our team. The selected candidate will be an individual with previous work experience within a similar work environment and will report directly to the Senior Management.

Responsibilities:

• Oversee the smooth running of the hotel operations and security of the building and the hotel guests, throughout the course of the afternoon and when necessary, during the night


• Dealing with any guest complaints and, overseeing the front office operation and helping where necessary


• Ensuring that energy-saving practices are being observed


• To be responsible for guest relations (complaints, demands, requests etc)


• Assists all departments with any difficulties which may arise from time to time


• Monitors and checks that the quality service standards are being followed


• Endeavours to establish a rapport with the guests and encourage feedback


• Endeavours to be fully conversant with the product to be able to reply satisfactorily to all queries and enquiries


• Investigate and follow up on negative feedback received by the hotel through online review sites


• Physically inspect the show-around room the evening before the show-around ensuring that these are up to standard


• Carry out evening show-around in the absence of the Sales and Marketing Manager

The selected candidate will have:

• Previous hotel management experience


• Flexibility towards working hours


• Ability to build a positive and working relationship with all levels of the hotel team


• Effective problem-solving ability


• Have an excellent customer service skill


• Effective communicator with guests and employees


• Excellent knowledge of English (written, verbal)


• Have good administrative skills, be computer literate and must be conversant with MS Office applications

Vivaldi Hotel - KMP-94651