Responsible Gaming Team Manager

Role purpose
The RG Team Manager role requires leading and managing the RG Team Leaders by ensuring that the RG team are completing their daily tasks, ensuring compliance with the laws and regulations plus focusing on creating a safe and supporting environment for customers and the organization.

Accountabilities include but not limited to:

• Manage and monitor the RG TL’s performance and identify individual development areas to support growth through providing open and constructive feedback


• Actively participating in the recruitment of new team members


• Lead and motivate team members with a positive attitude and ensuring an enjoyable working environment


• Ensure SLA’s are met, conduct team quality checks and drive continuous performance improvement


• Use the team’s analysis to advise on product improvements and/or amendments to align with Videoslots’ responsible gaming strategy and anticipate common player issues


• Keeping up to date with regulations, policies and procedures, and best practices regarding responsible gaming.


• Follow processes and procedures to make sure that available resources are used efficiently and suggest improvements


• Manage player escalations from other departments and handle such situations in an agile approach, ensuring the player is supported and the company remains compliant


• Assist the Head of Responsible Gaming on ad hoc tasks and projects as required to develop the business in line with our Responsible gaming operational strategy


• Instill a culture of ethical responsible gaming by continuously promoting awareness


• Assist department with day-to-day queries and complaints, including out-of-office hours when needed


• Safeguard vulnerable groups from gambling addiction and make direct contact with players when required to protect the players’ integrity


• Collect, monitor, and analyze player data, interpret trends and patterns with excellent analysis


• Independently determine potential addictive behaviour and act according to agreed procedures with regard to account blocking, conducting further checks, excluding customers, customer interactions and follow-up


• Any other task/responsibility which may be related and/or connected to the role of Responsible Gaming Team Manager

Knowledge, experience and skills

• Undergraduate degree and/or professional training


• Few years of experience working in the field of responsible gaming


• Keen interest in the psychology of addiction, regulatory and compliance knowledge


• Flexibility and ability to adapt to changing priorities with a positive mindset


• Excellent organizational and time management skills with the ability to prioritize workload and meet deadlines


• An emphatic individual with the ability to listen effectively and understand others


• Keen willingness to learn and strive to improve business operations whilst prioritizing player protection


• Analytical thinker with excellent attention to detail


• Self-motivated and act as a leading example


• Ability to lead others in a humble way and have experience coaching and developing people

Employee benefits

• Private health insurance


• Free breakfast and lunch


• Wellness allowance


• Birthday leave


• Company and team-building events


• Relocation package to Malta including flight and 2 weeks of accommodation

And much more! Apply today and be part of our success story!

Why join us?
By joining our team, you will be part of an organization that prioritizes responsible gaming and places a strong emphasis on creating a safe and enjoyable gaming experience for all. If you're ready to make a significant impact, lead a dedicated team, and contribute to the responsible gaming landscape, we'd love to hear from you.
Videoslots Ltd - KMP-92157