Sales Support Clerk

With over forty years of experience in the food industry, Valhmor specializes in the importation and distribution of quality branded food products. At Valhmor, we value our employees and strive to offer well-rewarded employment, whilst empowering them to self-development and successfully build a career. Due to ongoing business growth, we are seeking to recruit a Sales Support Clerk on a full-time basis.

The selected candidate will directly report to the Sales Manager, duties include but not limited to:

• Answering incoming calls from key customers and providing the necessary customer service support within the company-stipulated quality standards;


• Take note of clients’ requests and if necessary amend / raise the appropriate order accordingly;


• Liaise with clients and the company’s Sales Representatives relating to any concerns with any processed orders;


• Ensuring the necessary follow-ups for processed orders are done whilst providing the necessary feedback to clients accordingly;


• Act as a replacement for Sales Representatives as required;


• Locating invoices from filing cabinets to send to clients upon their request;


• Issuing of quotations to clients as instructed by the Sales Management team;


• Performs administrative duties within the Sales department as requested by the Sales Management team.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this role. They are not construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description may be changed from time to time according to Company exigencies in which case, employees will be notified accordingly. In addition, it is expected that employees carry out their duties efficiently and always promote good team spirit. Confidential Company information should always be handled with the utmost discretion.

Requirements:

• A solid knowledge and experience in the food industry business;


• A strong passion for sales;


• Strong command of Microsoft Office tools especially in Word and Excel;


• Ability to maintain a healthy customer care relationship and able to work under constant pressure;


• Applying a positive attitude of 'can do', 'right the first time', 'speed' and 'passion'.


• Able to work on own initiative and meet deadlines;


• Self-motivated, proactive, well-organized, good communication and interpersonal skills;


• In possession of a valid EU / Maltese driving license.

Valhmor Borg Import / Export Ltd - KMP-91021