Receptionist

We are currently seeking a Receptionist to join our team on a full-time basis.

Main job duties and responsibilities:

• Welcome and greet guests


• Answer and direct incoming calls


• Inform guests of hotel rates and services


• Make and confirm reservations for guests


• Ensure proper room allocation


• Register and check guests in


• Confirm relevant guest information


• Verify guest's payment method


• Verify and imprint credit cards for authorization


• Issue room keys and direct guests to their rooms


• Maintain clear and accurate records of guest room bookings


• Compute all guest billings, and accurately post charges to guest rooms and house accounts


• Receive and transmit messages to guests


• Retrieve mail, packages and documents  for guests


• Listen and respond to guest queries and requests both in-person and by phone


• Provide accurate information about local attractions and services


• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests


• Complete and maintain any incident reports, daily activity reports or other reports requested by management


• Manage conference room bookings and scheduling


• Close guest accounts and check guests out


• Review accounts and charges with guests during the check-out process


• Process accurate payment of guest accounts


• Inform housekeeping when rooms have been vacated and are ready for cleaning


• Monitor visitors to the hotel


• Enforce the rules and policies of the hotel


• Maintain a neat and orderly front desk and reception area

The Warren Collection - KMP-93911