Housekeeping Attendant

The NEU Collective seamlessly combines hospitality and vacation experiences through its range of hotels and food and beverage outlets. Nestled in the heart of Gzira, 115 The Strand Hotel, Urban Rooms, and Strand Suites serve as perfect pied-à-terre options, allowing guests to immerse themselves in the local Mediterranean lifestyle. Guests can enjoy convenient access to Bookbites Café and Strand Café for refreshing beverages or quick bites.

The Cumberland Boutique Hotel, located on St. John Street, stands as a landmark offering tranquil surroundings and sweeping views of the Grand Harbor.

The NEU Collective takes pride in its diverse food and beverage offerings, showcasing authentic Mediterranean flavours. Grana Restaurant, located in Sliema and Valletta, provides the perfect setting to indulge in delicious Italian gourmet cuisine and share memorable moments with friends and family.

As a Housekeeping Attendant at The NEU Collective, your duties include not only performing cleaning and servicing of guests’ rooms to ensure a pleasant and comfortable experience but also joining a welcoming, friendly, and talented team that will support your professional growth.

Responsibilities:

• Takes a proactive approach to the cleaning and servicing of guest rooms and surrounding areas including back-of-house activity of the Housekeeping Department, anticipating potential opportunities.


• Maintains effective communication within the department and ensures that the Supervisor / Executive Housekeeper is kept well informed of any problems / queries that have arisen.


• Report any problems / complaints to the Housekeeping Supervisor or Executive Housekeeper.


• Is responsible for the cleanliness and replenishment of supplies in guestrooms and ensures the comfort of all Hotel guests as established by hotel procedures and standards.


• Signs in / out floor keys and pagers.


• Cleans and services guestrooms, public areas and back–of–house according to the established procedures and hotel standards and reports any discrepancies found throughout the day to the Floor Housekeeper.


• Ensures that the work areas, equipment, and supplies are always kept in a clean and orderly manner and will report any maintenance defects directly to the concerned department.


• Reports any valuable items found in check-out rooms or left lying in the open to the housekeeping office and direct supervisor.


• Is aware of repeated guests and ensures optimal guest satisfaction is delivered by ensuring that their preferences are met. Reports any guest’s special requests / preferences to the Housekeeping Supervisor so that guest history can be updated.


• Knows all facilities in the properties and checks them to ensure that all is functioning correctly. Reports any malfunctions immediately.


• Carries out daily general cleaning and completes within the specified time of schedule, including the quarterly turning of mattresses.

The potential candidate will ideally possess the following skills and qualities:

• Proven housekeeping or hospitality experience.


• Effective communication and customer service skills.


• The ability to multi-task and able to stand for extended periods of time.


• Able to work well under pressure in a fast-paced, multi-cultural environment.


• Good command of English. Other languages would be considered an asset.


• Must be able to work shift duties, including evenings, weekends, and / or holidays.

All applications will be treated in the strictest confidence.
The Neu Collective - KMP-90915