Front Desk Attendant

The Eden

Job Ref: KMP-95002

The Eden Logo

Basis

Full-Time

Apply by

30-Nov-2024

Location

St. Julian's

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The Eden entertainment centre is your ultimate destination for thrilling experiences and unforgettable entertainment. With a diverse array of attractions including bowling, laser tag, escape rooms, darts, arcade games, and dining options, we are dedicated to providing exceptional customer service and creating a warm and inviting environment where guests can make lasting memories with family and friends.

Responsibilities:

  • Greet guests with warmth and enthusiasm, creating a positive first impression for all visitors.

  • Serve as a knowledgeable resource for guests, providing information on attractions, pricing, and special offers.

  • Assist guests with smooth check-in processes for various attractions and manage reservations for parties and events.

  • Handle incoming calls, messages, and emails promptly and professionally, addressing inquiries and concerns with care.

  • Accurately process ticket sales, reservations, and payments using our point-of-sale system, ensuring proper documentation and financial procedures.

  • Coordinate group bookings and special events efficiently, collaborating with other departments to meet guest needs.

  • Maintain a clean and organized reception area, monitoring the lobby for cleanliness and promptly addressing any issues.

  • Address guest concerns or complaints with empathy and professionalism, seeking swift resolutions to ensure guest satisfaction.

  • Work closely with colleagues across departments to provide seamless assistance and exceed guest expectations.

  • Actively promote additional attractions and upsell premium services to enhance guest experiences and drive revenue.

  • Ensure compliance with company policies and security measures to maintain a safe and enjoyable environment for all guests and staff.


Qualifications:

  • Previous experience in customer service or hospitality preferred.

  • Excellent communication and interpersonal skills, with the ability to engage with a variety of customers.

  • Strong attention to detail and accuracy in transactions.

  • Proficiency in basic computer skills and point-of-sale systems.

  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.

  • Problem-solving skills and the ability to handle difficult situations with patience and professionalism.

  • Availability to work evenings, weekends, and holidays as needed.


Join us at The Eden and be part of a team dedicated to creating unforgettable experiences for our guests! Apply now to embark on an exciting journey with our dynamic team.
The Eden - KMP-95002

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