Customer Care Assistant

Join our team as a Customer Care Assistant! You will be an integral part of our team and be responsible for delivering exceptional customer service.

As a key member of our team, you'll ensure our guests have an electrifying experience while maintaining a safe and welcoming environment in our entertainment centre!

Responsibilities:

• Greet customers as they enter the attraction with enthusiasm and a friendly demeanour.


• Monitor guest behaviour and enforce facility rules to maintain a positive and safe environment for all visitors.


• Maintain cleanliness and tidiness of the assigned area, including but not limited to seating areas, dining spaces, and entertainment zones.


• Proactively upsell products and services, such as food and drinks, to enhance the guest experience.


• Take food and drink orders accurately and serve them promptly with attention to detail.


• Assist colleagues as needed, fostering a collaborative and supportive work environment.


• Address customer queries and concerns promptly and professionally, striving to exceed their expectations.


• Frequently monitor patrons to detect disruptive behaviour and misuse of equipment, taking appropriate action to resolve any issues.


• Answer customer questions courteously and accurately or direct them to the appropriate resources for assistance.


• Communicate effectively with clients to ensure their needs are met.


• Utilize computers and tablets as necessary to assist with customer service tasks.

Qualifications:

• Previous experience in Customer Service.


• Strong customer service skills with a friendly and outgoing personality.


• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.


• Excellent communication and interpersonal skills.


• Attention to detail and a commitment to cleanliness and sanitation standards.


• Flexibility to work evenings, weekends, and holidays as required.

The Eden - KMP-95004