Front Desk Receptionist

About Us
So City Hotel is a charming 3-star hotel located in the heart of Malta, offering a blend of modern comfort and classic hospitality. We pride ourselves on providing an exceptional guest experience, and our dedicated team plays a crucial role in ensuring this.

Role Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will be responsible for delivering outstanding service and ensuring a smooth check-in and check-out process.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanour.


• Perform check-in and check-out procedures efficiently.


• Handle guest inquiries and provide information about the hotel, local attractions, and services.


• Manage reservations and room assignments using the Opera Property Management system.


• Process payments and handle cash transactions accurately.


• Address and resolve guest complaints or issues promptly and professionally.


• Maintain a clean and organized front desk area.


• Collaborate with other hotel departments to ensure guest satisfaction.

Qualifications:

• Language skills: Proficiency in Italian, Spanish, or French is highly desirable. English is a must.


• Experience: Previous experience using the Opera Property Management system is ideal.


• Strong communication and interpersonal skills.


• Excellent customer service skills with a positive and welcoming attitude.


• Ability to multitask and work efficiently under pressure.


• Flexibility to work various shifts, including weekends and holidays.


• A professional appearance and demeanour.

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.


• Career growth and development opportunities.


• Be part of a team dedicated to providing exceptional guest experiences.

Join us at So City Hotel and help create memorable experiences for our guests from around the world! Apply Now!
So City Hotel - KMP-93734