Outlet Manager

Company overview
As a Maltese catering company and a master franchise of the renowned brand Bacio Nero, we are committed to curating exceptional moments that encapsulate our core principles of quality, professionalism, and the creation of lasting guest memories.

Position overview
We are seeking a dedicated and dynamic Outlet Manager to oversee the operations of our Food and Beverage outlet located in Malta. The Outlet Manager will play a pivotal role in maintaining the highest level of customer satisfaction, managing staff, ensuring efficient operations, and upholding the brand standards of our franchise, in strict accordance with the franchise operation manual. The ideal candidate will possess excellent leadership, organizational, and customer service skills, with a passion for delivering exceptional experiences.

Duties and responsibilities

• Operational Excellence: Execute all operational procedures as outlined in the franchise operation manual, including opening and closing protocols, inventory management, supply ordering, and compliance with health and safety regulations.


• Customer Service: Ensure all customer interactions adhere to the service standards set forth in the franchise operation manual and company policies. Address customer inquiries, feedback, and concerns promptly and professionally, maintaining a consistent level of excellent customer service.


• Staff Management: Recruit, train, and manage a team of staff members according to the guidelines provided in the franchise operation manual. Monitor staff performance, deliver feedback, and facilitate ongoing training to uphold the prescribed service quality.


• Scheduling: Create and manage staff schedules in line with labour law. Ensure adequate coverage during peak hours and special events while optimizing labour costs.


• Sales and Revenue Generation: Implement strategies in close cooperation with the Operation Manager to increase sales, meet revenue targets, and execute promotions, upselling techniques, and suggestive selling practices effectively.


• Financial Management: Adhere to the financial procedures set by the company’s management. Monitor expenses, manage the outlet's budget, and ensure compliance with cash handling and reporting protocols.


• Quality Control: Maintain the consistency and quality of food, beverages, and service as specified in the franchise operation manual. Regularly conduct inspections to ensure cleanliness, hygiene, and overall outlet presentation meet prescribed standards.


• Inventory Control: Follow the inventory control processes laid out in the franchise operation manual. Monitor inventory levels, track stock rotation, and manage orders to minimize waste and ensure the timely availability of ingredients and supplies.


• Menu Management: Collaborate with the Corporate team to implement menu changes, new offerings, and special promotions. Utilize customer feedback to contribute to menu development decisions.


• Communication: Foster clear and effective communication within the outlet team and with the corporate office, adhering to the communication protocols outlined in the Franchise Operation Manual. Keep staff informed about company policies, updates, and operational changes.


• Problem-Solving: Address and resolve operational challenges, customer complaints, and employee issues promptly, following the procedures set forth in the Franchise Operation Manual and the company policies, to maintain a harmonious and efficient work environment.

Requirements

• Previous experience (2+ years) in Restaurant or Food and Beverage Management, with a proven track record of success in a similar role in a local industry.


• Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.


• Fluent in English language. Candidates with a knowledge of Italian language will be given a preference.


• Excellent communication skills, both verbal and written.


• Sound knowledge of food and beverage industry trends, customer preferences, and market dynamics.


• Proficiency in using restaurant management software and Microsoft Office applications.


• Exceptional organizational and multitasking abilities.


• Understanding of financial principles, including budgeting, cost control, and profitability analysis.


• Flexibility to work evenings, weekends, and holidays as required.


• Candidates with education in hotel or restaurant management will be given priority.

For those who share our passion for excellence and are excited to be part of our dynamic team, we invite you to apply for this position. We look forward to welcoming new talent into the SCAR Catering family.
SCAR Catering Ltd - KMP-84436