IT Support Team Leader

Religa Limited

Job Ref: KMP-92249

Religa Limited Logo

Basis

Full-Time

Apply by

09-Aug-2024

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The IT Support Team Leader is responsible for overseeing our IT Support team, ensuring the highest level of support across all RELIGA studios and partner locations. This position demands a Team Player who is not only technically proficient but also an organized, people-oriented person capable of supporting our IT Support team through the rapidly evolving landscape of live gaming technology.

Responsibilities

  • Lead the onsite Technical Support team across multiple studios and locations.

  • Develop, update, and maintain comprehensive technical documentation to align the technical team with the latest installations, changes, and updates.

  • Ensure efficient operation of 1st line support and escalation processes, minimizing delays and optimizing response times across all platforms.

  • Conduct interviews and oversee the hiring process for new IT Support team members, ensuring the recruitment of highly skilled and compatible individuals.

  • Foster a culture of continuous learning and improvement within the technical support team, encouraging professional development and staying ahead of industry trends and technologies.


Qualifications

  • Proven experience in technical support within the gaming or related high-tech industries.

  • Exceptional organizational and management skills, with a demonstrated ability to lead and motivate a diverse team.

  • Excellent communication and interpersonal skills, capable of building strong relationships across departments and with external partners.

  • Proficiency in the latest gaming technologies and systems, with a commitment to ongoing professional development.

  • A people-oriented approach, with a track record of effective team management and development.


Religa Limited - KMP-92249

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