IT Support Specialist

The IT Support Specialist will be responsible for managing and maintaining the IT infrastructure of both SCAR and Paradise Bay Hotel. This role requires a self-motivated professional with prior experience, capable of operating independently while collaborating with our external IT partner, iLink, for advanced support as needed.

Key Responsibilities:

• Troubleshoot, maintain and optimize hardware, software, and network systems across both locations.
• Conduct regular system updates, data backups, and preventative maintenance.
• Provide timely IT support and guidance to staff.
• Liaise with iLink for complex IT issues and implement recommended solutions.
• Manage IT inventory, vendor communication, and the procurement of relevant IT equipment.

Minimum Requirements:

• Proven IT experience (minimum 2+ years) in a similar role, demonstrating independence in handling diverse IT needs.
• Strong understanding of network systems, hardware configurations, and software troubleshooting.
• Excellent organizational and problem-solving skills, with the ability to work effectively with minimal supervision.
• Strong communication skills, with the ability to provide user-friendly support to non-technical staff.

Working Conditions:

• The role requires flexibility to work across both SCAR and Paradise Bay Hotel.

Languages:
English.
Paradise Bay Resort - KMP-96131