Maintenance Agreements Office Administrator

We are currently seeking a Maintenance Agreements Office Administrator to join our team.

Responsibilities

• Issue monthly renewal invoices of maintenance agreements / sim cards.


• Quote new agreements and provide general information as requested.


• Create new customer accounts, new contracts and process invoices.


• Amend and update changes in customer details.


• Provide product and service information to customers.


• Respond to client emails and inquiries in a timely manner.


• Generate monthly reports as requested.


• Identify and escalate issues where necessary to the Sales Manager.


• Build positive relationships with customers.


• Follow all company’s filed procedures and protocols.

Qualifications

• Experience in an administrative role is an asset.


• Excellent written and verbal proficiency in English and Maltese.


• Strong proficiency with the Internet, Microsoft Office, and electronic devices.

Attributes

• Conducts professional behaviour with a positive ‘can do’ attitude.


• Organised, works independently and is able to prioritise his / her workload.


• Strong customer service practices and skills.


• Punctual and dependable.


• A clear communicator and an active listener.


• A motivated team player with an eye for detail.

OTIS Advent Ltd - KMP-92144