Customer Service & Fraud Executive (Dutch Speaking)

Who are we?
From our humble beginnings, we have grown to a group of 200 people spanning the globe from our headquarters in Canada to our offices in Dublin, Manila, Seoul and Malta.

Specializing in gaming tech and marketing, NSUS has been an integral part of the launch of several highly
successful ventures, such as GGPoker which is now the world's largest poker room.

We are perpetually on the lookout for passionate, creative, and dedicated people.

We are seeking a number of ambitious Customer Service & Fraud Executives - Dutch Market to join our team in our St. Julian’s, Malta offices.

The successful Dutch-speaking candidates will be important members of the Customer Service team, focused on delivering the highest levels of service possible to future GGPoker customers based in the Netherlands. GGPoker expects to open to the Dutch market from Q4 2021.

Reporting directly to the Customer Service Manager, each Customer Service Executive is part of a team that liaises directly with players via email, phone and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand.

We believe we’re bringing something exciting and new to the table in terms of online gaming - are you interested in playing an important role in the evolution of the world’s most exciting poker products? The casino might be added in the near future. You don’t need to be the Cincinnati Kid to join us, but someone with at least one year of customer support experience in the online gaming sector, matched with an ability to knuckle down and get the work done, will fit right in.

Objectives:

• Customer support duties, responding to emails, live chats and directly on Social Media.


• Help build and maintain comprehensive Customer Support and Fraud knowledgebase.


• Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices.


• Review and assess deposits and withdrawals on a case-by-case basis with a particular focus on the risk and fraud profile (checking verification and due diligence, payments patterns and history, past activity and communication).


• Work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when required.


• Ad hoc operational duties that may arise from day-to-day.


• Be able to travel to the Netherlands for compliance training as required by the local regulation.

Key Skills:

• Fluent / native level Dutch language skills (speaking, reading and writing).


• Excellent communication skills with fluent English.


• Minimum 1-year experience in a similar role within the online gaming sector.


• Knowledge of applicable customer support best practices.


• A proven ability to work in a team and a positive attitude.


• A high level of proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc.).


• The ability to work on a number of different projects simultaneously.

Nice to have:

• A passion for online gaming, including poker and sports, betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry.


• A third-level degree.


• Strong customer service mentality.


• An interest in being part of a friendly and enthusiastic team!

The core hours for this role will be 08:00 - 17:00, five days per week (specific days each week to be decided by consultation and based on business needs).

Salary:

• Eur 28,000.00 - Eur 34,000.00 per year depending on experience.

NSUS Malta Ltd - KMP-61374