Assistance Coordinator

Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator to handle assistance requests from clients in need of help and ensure the service is rendered correctly and within the agreed time frame. The role is on a 3-shift basis; nights being in the minority (shifts and remote working are designed to minimize parking problems).

If you aspire to work in a fast paced and exciting business that leads the market, this is the job for you!

Job Responsibilities and Duties:

• Receive and promptly tackle incoming queries for assistance services through various contact channels


• Correspond with the contractor's network by phone, chat or email to give the quickest and best service possible


• Report service information according to standard operating procedures


• Other insurance or assistance-related duties as may be assigned

Qualifications and Skills:

• Minimum of secondary level of education


• Proficient in Microsoft Excel and Outlook including the ability to learn to navigate new software


• Fast and accurate typing skills


• Superior soft-skills and advanced ability in written communication


• Multi-tasking and at-home in a fast paces environment


• Fluency in written and spoken Maltese and English


• The following would be considered an asset:
  
  
  
  • Knowledge of basic home installation
  
  
  • Experience in a contact centre environment
  
  
  • Knowledge of customer service practices and principles
  
  
  
  

Benefits:

• Shift allowance


• Paid breaks and comfort breaks


• Free towing and home assistance


• Discounted insurance products


• A career characterized by skills training and development


• After successful completion of probation period candidate will be entitled to:
  
  
  
  • 2 days work from home
  
  
  • Birthday leave
  
  
  • Off-peak leave
  
  
  • Production bonus
  
  
  • Health insurance
  
  
  • Variable salary
  
  
  
  

Middlesea Assist Ltd
Established in 2012, Middlesea Assist is a joint venture between MAPFRE Middlesea plc, Malta’s leading insurer and MAWDY, a global assistance company. Thanks to an extensive network of corporate companies and contractors, Middlesea Assist specialises in the provision of insurance affiliate services and warranty products tailor made to give a 360 degree support sphere to its clients.
Middlesea Assist - KMP-95270