Alarm Centre Coordinator (French / Italian Speaking)

Overall Purpose
At our 24/7 Alarm centre, we provide both local and international, remote medical assistance services to our clients around the clock. We are a multilingual and efficient team who are supported by a professional and extremely knowledgeable Medical team.

Our medical assistance services include absence management services, ground and/or air ambulance services, doctor visits, hospital appointments and admissions, pay guarantees, assistance with travel arrangements, medical transport and evacuations and other general assistance services.

Main Responsibilities:

• Provide round-the-clock customer support ensuring that our client’s well-being and needs are at the forefront of decisions made and service given;


• Promptly, effectively and efficiently handle and resolve all customer’s inquiries and requests for assistance;


• Establish, nurture and maintain superb relationships with the company’s clients, consultants and staff and patients;


• Answer, screen and direct incoming calls to the appropriate department or person, taking and delivering messages when unable to connect the caller;


• Liaise with all relevant parties and stakeholders in case of emergencies to assist and organise all the necessary in case of patient mobilisation;


• Diligently keep records of customer interactions, transactions and details of any actions taken;


• Assist and organise worldwide medical evacuations;


• Perform duties within the Alarm Centre Coordinators capabilities required for the day-to-day operation of the business;


• Adhere to all company HSSE policies and initiatives and proactively promote a HSSE environment;


• Promote any duties assigned by the company from time to time, commensurate with the employee's skills, competencies and experience.

Qualifications and Experience:

• Minimum of O' level standard or equivalent;


• Ideally has a further academic study level certificate such as a degree / diploma or equivalent;


• Advanced office skills certificate or equivalent;


• Experienced in call centre / shift work / telephone assistance / medical emergencies handling.

Skills:

• Capable of building and maintaining productive and professional business relationships;


• Strong multi-tasking skills;


• Ability to remain steady under pressure;


• A team player but able to work individually;


• Strong written and verbal communication skills in the English language;


• Confident and able to use MS Office independently;


• A keen eye for detail;


• Customer-centric attitude;


• Open to feedback;


• A proactive approach to resolving situations;


• Problem-solving abilities.

Job Requirements:

• Shift based work;


• Must be able to work shifts on weekends, holidays, and nights.

Advantage:

• Arabic speaker;


• French speaker;


• Portuguese speaker;


• Spanish speaker.

Writing / reading / listening and speaking must be at advanced fluency level to be able to conduct telephone conversations with native speakers.
Medilink International - KMP-94891