Spa Receptionist

Scope
To ensure client enquires are answered, reservations recorded correctly and payment procedures are completed.

Overall Objective For Spa Receptionist
The job of Spa Receptionist is executed satisfactorily when:

• Oversee the reception, including food and beverage offerings, retail, maintenance and housekeeping.


• Respond to guests’ bookings and queries in a professional manner. Promote and up-sell spa services and retail.


• Reference and abide by the spa’s standard operating procedures (SOPs), policies and forms manuals.


• Maintain knowledge of Kempinski, the spa treatments, services and products. Advise guests on treatments according to their needs.


• Record reservations and manage the appointment schedule.


• Conduct confirmation calls.


• Check guests in and out, following payment and cash handling procedures.


• Update and manage client profiles.


• Prepare daily reports as per SOP.


• Remain informed on other resort activities and actively promote the same.


• Confidently handle and rectify guest queries or small complaints.


• Maintain complete discretion and confidentially in all communications with guests.


• Handle all accidents and guest incidents in a swift and professional manner.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Kempinski Hotel San Lawrenz - KMP-54584