Reservations Assistant

IELS Malta is a leading English language school operating within the tourism and education industry for the past 30 years, having three schools in Malta and Gozo, two 3 Star hotels in Sliema, and forming part of the LAL group of language schools, with other centres in the UK, USA and South Africa.

We are currently seeking a motivated and highly driven individual for the role of Reservations Assistant to support and assist the Reservations team by performing a variety of tasks (but not limited to):

• Assisting the Reservations and Accommodation Manager in all matters related to Reservations and efficient operation of the Reservations department.


• Dealing with direct / agents’ enquiries; distributing information re courses and accommodation; working out and sending quotes.


• Checking accommodation / courses availability before confirming bookings.


• Inputting and processing of bookings received and sending out all relevant information and financial documents to agents / direct / accommodation providers.


• Managing booking and allocation charts for the Day’s Inn Hotel, Howard Hotel, Migiarro Residence, Magister Academy on-site Residence and Young Learner hotel residences.


• Producing necessary financial records to Accounts department in conformity with operational / accounting procedures.


• Overseeing and presenting weekly / monthly / quarterly reports to analyse the overall business performance and accommodation occupancy.


• Keeping an update on amounts due by agents, direct debtors and chasing on any outstanding payments.


• Immediate collection of payment for any walk-in bookings or extension of stay or additional services.


• Issuing and follow up of Visa letters and assisting students requiring entry Visa to stay in Malta, liaising with Immigration department, and dealing with other related matters.


• Meeting and socialise with agents during their visits to Malta and to IELS Malta.

The chosen candidate will be an excellent team player and possess strong organisational skills. Applicants with previous experience will be given preference.

An attractive remuneration package will be offered to the most suitable applicant in accordance with his/her experience and qualifications.
IELS Malta - KMP-51857