System Administrator

We are seeking a skilled System Administrator to manage and improve Windows and Cloud-based (SaaS) applications. The ideal candidate will stay current with emerging technologies and best practices to enhance our IT infrastructure and application services.

Responsibilities

• Application management: Integrate, support patches, and manage the application lifecycle.


• Infrastructure maintenance: Administer, maintain, and monitor Windows-based IT infrastructure for high availability.


• Compliance: Ensure adherence to policies, standards, and best practices.


• Troubleshooting: Perform troubleshooting and root cause analysis.


• Customer support: Provide first to third-level support and coordinate with teams and vendors.


• Requirements analysis: Analyze customer requirements and find independent solutions.


• Documentation: Create and maintain technical documentation.


• CAB participation: Participate in Change Advisory Board and Maintenance Weekend calls.


• Automation: Develop scripts and automation to improve services and resolve issues.


• Team support: Support the Level 1 team and resolve escalated tickets.


• Service reviews: Conduct service reviews and monthly customer calls.

Qualifications

• Technical skills: Understanding of IT infrastructure (Hardware, Network, Virtualization, Active Directory, DNS, DHCP, Backup).


• IT process knowledge: Knowledge of IT processes and service needs.


• Communication: Strong communication skills and a team-oriented mindset.


• Application management: Experience in managing applications (installation, upgrading, monitoring, automating).


• Cloud services: Experience with cloud services (Azure, AWS, GCP).


• Scripting: Knowledge of common scripting languages.

Nice to Have

• Middleware: Experience with Tomcat and Apache.


• Configuration tools: Familiarity with Ansible.


• Web servers: Experience with Microsoft IIS.

HWS Technologies Ltd - KMP-93144