Customer Support Agent (Spanish Speaking)

Greentube is looking for a Customer Service Agent (Spanish Speaking) to start immediately at its Malta office.

Greentube is the leading full-service provider in the online gaming and entertainment market segment and a pioneer in the development and provision of state-of-the-art gaming solutions for internet and mobile devices. Greentube focuses on casino, poker, bingo and free multiplayer 3D games.

Being part of the Novomatic Group, it is our clear aim to offer our staff a secure working environment, which is steadily growing thanks to our dedication to delivering products of the highest quality and continuously developing our existing portfolio.

Your Tasks:

• Respond promptly to incoming communication with a high level of attention to detail.


• Provide technical support with common problems as cookies, browsers and updates.


• Report customer issues to the team leader and relevant internal departments where applicable.


• Primary assistance with payouts and deposits if necessary via email and telephone.


• Contribute actively to the improvement of our customer experience.


• Working with a dynamic team, for a support office open 365 days per year.


• Support primarily on weekends and public holidays.


• Work is scheduled on a shift basis.


• The role may include training or meetings at our head office in Vienna.


• High level of customer service skills and good communication skills.


• Excellent computer skills and good knowledge of internet and mobile apps.


• A proven team player factor with a ‘can do’ attitude.


• Experience in iGaming, sportsbook and betting would be advantageous.

Languages:

• Basic knowledge of English, since it is the common language within the company.


• Very good knowledge of written and spoken Spanish (as a native speaker).


• It would be advantageous to have good knowledge of written and spoken Italian.

Your Profile:

• Personal development opportunities due to the company’s sustained growth.


• A welcoming working environment in a committed and international team of talented and creative employees.


• Extensive training by mentors.


• Exciting and dynamic work environment.


• Training opportunities to keep updated with the market trends.


• Better lifestyle with the promotion of healthy lifestyle with the introduction of an indoor gym. Health Insurance cover is also included.


• An attractive salary is on offer for the chosen candidate.

Our Offer:

• Personal development opportunities due to the company’s sustained growth.


• A welcoming working environment in a committed and international team of talented and creative employees.


• Health insurance.


• Extra vacation days.


• Food allowance.


• Newly refurbished offices (once returning to work).


• Company events and individual team events.


• Extensive training by mentors.


• Exciting and dynamic work environment.


• Training opportunities to keep updated with the market trends.


• An attractive salary is on offer for the chosen candidate.

About Us
Greentube Malta Limited is part of the NOVOMATIC Group of companies, one of the largest integrated gaming groups worldwide.

Greentube Vienna and Greentube Malta are the leading full-service provider in the online and mobile gaming sector and is a pioneer in the development and provision of state-of-the-art gaming solutions.

Greentube focuses on casino and skill games, table games and video poker as well as Poker and Bingo. As an international and steadily growing company Greentube guarantees interesting insights into the gaming industry and a challenging, team-oriented working environment.

If you are interested in this position, kindly submit your CV and cover letter via the link below. We look forward to your application!
Greentube Malta - KMP-58731