IT Operations Control Officer

Ferratum is a leading international provider of mobile financial services, building an online financial ecosystem that transcends the hassle of physical banking and financial transactions into a paperless and borderless real-time experience for our customers.

We provide innovative mobile banking, as well as digital consumer and small business loans, all distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, today we operate in 23 markets across Europe, Africa, South and North America, Australia and Asia.

Ferratum Group is listed on the prime standard of Frankfurt stock exchange under symbol 'FRU'.

The mission of this role is to ensure all IT Operations Controls are implemented and adequately followed throughout the group’s IT function.

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Ferratum because we understand that happy people make happy employees! We believe in our values and we commit to:

• Customer centricity - our customers are at the heart of what we do, why we exist, whom we first serve;


• Entrepreneurial Spirit - we are curious to learn new things, innovative in finding solutions, we move fast, stay agile, have low hierarchies, avoid unnecessary bureaucracy, we propose, challenge and take decisions as if Ferratum was our own business;


• Candor - we communicate openly, transparently and honestly with each other;


• Respect - we respect our customers – internal and external ones –,our colleagues, our partners, our investors, all our other stakeholders evenly, in all our actions and communications;


• Winning teams - we have each other’s back and as a family across teams we stick together, fight together and when we achieve our goals, we celebrate together.

Mission on this role is to ensure all IT Operations Controls are implemented and adequately followed throughout the Group’s IT function.

Main Responsibility

• Adopt and maintain the change management process based on the compliance requirements;


• Lead the daily change advisory board meeting and assess the proposed changes before production implementation;


• Constantly monitor the compliance of the change process;


• Identify improvements in the change process and propose them to the management;


• Planning and coordination of all audit activities;


• Building awareness within the organisation about the overall governance of the change process;


• Review the Incident and Problem Management in accordance to the company defined policies;


• Responsible for managing the technical communication related to incidents and support admins on blocker incidents;


• Responsible to generate periodically reports on incidents tickets and identify and escalate repetitive incidents to the management;


• Review out of office hours incidents, ensure proper monitoring is in place and propose proactive actions to prevent similar incidents.

Required Knowledge and Skills

• Preferably a bachelor degree in IT and/or a minimum of three years’ work experience in a similar environment (e.g. audit firm, financial institution, etc.);


• Previous experience in handling production changes, incidents and problems within an enterprise company;


• Previous experience in NOC department will be taken into consideration;


• Must have IT technical background;


• Must be accurate and systematic in doing the job;


• Must be proficient in IT related international standards, policies, methods and techniques;


• Must be able to work independently and under limited supervision.

Why join Ferratum?
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive. Joining Ferratum you will:

• Feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement;


• Join a fast and growing international finance company;


• Enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture;


• Be offered a competitive salary, benefit packages and other additional perks;


• Have fun at work.

Ferratum Bank plc - KMP-51152