Reservations Agent

db Group, Malta’s leader in hospitality and leisure sector. The group is distinguished and well established in the hospitality sector with its own branded db Seabank Resort and db San Antonio Hotel and within the leisure sector with its own branded Pearl Spa, Hardrock, and Starbucks development license and outlets, as well as its variety of established restaurants offering various cuisines, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Tora and Manta.

We are currently looking for a Reservations Agent to join our Reservations team.

The Job

Apart from the day-to-day, the candidate will trend data to respond to guest and customer enquiries. Monitor customer satisfaction regularly and ensure efficient resolution of all guest inquiries of various hotel services and operations. Ensure bookings are guaranteed and assist to make all room reservations and monitoring all reservations and discounts, cancellations and modifications. Manage all correspondence from guests and ensure response and completion of all guest requests.

About you

You must have good organisational and administration and communication skills. A commitment to deliver a high level of customer service.

Job Requirement

Excellent written and verbal communication skills in English and another language preferably Maltese.

IT skills including basic knowledge of Microsoft Office.