Airline Call Centre Agents

Do you speak English, French or Italian? If yes, read on!

We are looking for candidates to join our amazing team of Agents who represent one of our clients in the Airline Industry. Ideal candidates will be responsible for assisting customers’ requests via phone, social media and emails.

Who are we!
Centrecom has over 30-years history of service excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back office services and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Why work with us?

• We are a dynamic and innovative company and we seek candidates who have the same spirit;


• You will be joining a company that values its employees and invests in career growth;


• You will receive an hourly basic pay plus, performance bonuses and other benefit schemes;


• ou will work with a team of professionals who are available to help you navigate and grow.

What you’ll receive

• Training: Paid training, as well as on-going training modules to improve product knowledge.


• Pay: You will receive an hourly basic pay, language bonus for French and Italian, plus quarterly incentives based on performance.


• Benefits: Exceptional schemes and other benefits.


• Support: A team of professionals who are available to help you navigate and grow.

Responsibilities

• Adhere to our customer connection methodology to ensure customers receive a remarkable experience.


• Utilise available resources to efficiently handle customer requests.


• Consistently meet or exceed performance goals and maintain productivity standards.


• Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.

Qualifications

• Available to work either full or part-time including weekends.


• Be computer literate, preferably in possession of an ECDL certificate.


• Excellent communication and listening skills.


• A can-do attitude and the ability to work on their own initiative with limited supervision.


• Previous experience in any customer care role is compulsory.


• A valid permit to work and reside in Malta.

Centrecom Limited - KMP-51380