Front Desk Agent

Campus Hub offers a versatile environment, featuring student housing above a vibrant public Piazza. Our clients enjoy a unique setting that introduces them to diverse cultures, people, and captivating experiences. The accommodation provides a dynamic and comfortable student living experience with various living options and lively communal spaces. Meanwhile, The Piazza serves as a bustling hub, housing retail and catering establishments and hosting a wide range of daily activities, ensuring a year-round enriching experience for all.

The role
A vacancy has arisen in our Front Office department for the post of Front Desk Agent on a full-time basis. The ideal candidate would need to have effective communication skills and be familiar with front office and office duties.

Main responsibilities include:

• Welcoming and checking-in and checking-out guests.


• Preparing documents prior to Check-in; including key preparation, booklet with T&Cs and Inventory list.


• Handing out documents to new arrivals and giving a welcome talk (Check-in paperwork and follow-up).


• Collect any pending balance, deposits, and Eco Tax.


• Following up on missed deposits / payments / eco tax – issuing reminders when necessary.


• Logging and following up on maintenance and housekeeping issues.


• Monitoring email inbox and hello inbox and actioning emails as needed.


• Refunding damage deposits including collection of bank details.


• Daily reporting of day-to-day maintenance in student accommodation and car park.


• Following all health and safety regulations.


• Adhering to company policies and legal regulations.


• Other ad-hoc reporting as may be required.

Skills and requirements:

• Have one (1) year experience in a Hotel environment would be considered an asset.


• Organizational skills.


• Good verbal and written communication skills, particularly in English.


• Able to build customer relationships and ensure good communication.


• Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you!

Campus Hub - KMP-94304