IT Services Engineer

As an IT Services Engineer, you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources.

This role will require a methodical and disciplined approach to problem-solving at 2nd line support level, both face-to-face and remote, across a broad range of technologies.

You will be expected to provide support and cooperate with other teams to ensure all services are delivered within targets and to agreed standards.

The day-to-day work is interesting, challenging, and fast-paced amidst a hardworking and delivery-focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

Preferred Skills, Qualifications and Experience:

• Strong interpersonal and customer service skills.


• Excellent analytical and troubleshooting skills with good attention to detail.


• Strong written and verbal communication skills.


• Smart thinking and positive attitude.


• Ability to work independently with limited supervision.


• Commercial experience working in a service management function.


• Technical ability to support and maintain hardware and peripheral devices.


• Experience supporting Citrix, Windows 10, macOS, and CentOS.


• Understanding of ticketing systems, such as Remedy.


• Good knowledge of Microsoft Office Suite 2016.

Main Responsibilities:

• Resolving tickets at 1st and 2nd line level, and escalating to 3rd line when necessary.


• Logging all tickets for locally reported incidents or requests.


• Commissioning, assigning, maintaining, and decommissioning all desktop hardware including PCs, laptops and printers.


• Maintaining the asset register for new, reassigned, and retired equipment, replenishing stock levels when necessary.


• Performing desk moves and ensuring all local PC locations are documented and updated.


• Responding quickly to virus alerts.

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