Junior Customer Solution Agent (German Speaking) (m/f/x)

We are looking for passionate, team-player individuals with great communication skills, to join our team in Malta.

If you are ready to take on a new challenge and have what it takes to build new solutions to offer to our players, then we invite you to apply for this role!

Your challenge

• Resolve general customer queries via email, live chat, phone and any other additional channel as may be required.


• Review and process customer complaints.


• Helping customers to verify their accounts with our KYC (know-your-customer) procedures.


• Communicate with the 2nd Line Support team to solve customer issues efficiently.


• Follow company policies and practices regarding player safety, protection, and responsible gaming.

Your profile

• Fluent in German and English.


• Ability to multi-task and prioritize.


• You are customer oriented and have a solution-oriented work approach.


• Analytical and detail-oriented.


• A keen interest in sports and igaming.


• Customer service experience is considered a plus.


• This role is on a shift basis. (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday, morning to night.

Benefits

• Competitive salary.


• Hybrid working.


• Private health and dental insurance.


• Team events.


• Professional development.


• Refer a friend bonus.


• Free fruit, snacks and beverages.


• Friendly atmosphere.

Our profile

• Founded in 1999.


• Located in Austria and Malta.


• Over 100 employees from more than 15 countries.


• Gross profit 2022 €53,5 million.


• 5,5 million registered customers.


• Top player in the European sportsbook and gaming industry.


• One of a few betting providers licensed in Germany.

bet-at-home - KMP-92639