Reservations Supervisor

Barcelo Fortina Malta, a five-star hotel located in Sliema, is currently seeking to recruit a Reservations Supervisor to join our Sales department team.

We are looking for a qualified candidate who will excel in this role and contribute to the success of our hotel.

Main tasks and responsibilities

• Oversee the department reservations process and ensure accuracy and efficiency


• Supervise reservation agents and provide training and guidance


• Monitor reservation systems and manage any updates on the set-up of packages, commissions, and others


• Good understanding of the daily selling rates and the respective supplements to higher room types to capture a better ADR / revenue


• Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner


• Collaborate with other departments to ensure smooth operations and guest satisfaction


• Ensure the team processes reservations, cancellations, and modifications accurately, and relays this information to the relevant departments


• Handles the department's daily correspondence; responds to inquiries and makes reservations as needed, in a timely manner


• Processes and supervises the advance deposits / payments on reservations


• Apply efficiently company credit and how to code each reservation


• Understand the hotel's policy on guaranteed reservations and no-shows, ensuring no-show charges/late cancellation charges are applied where appropriate


• Understand and manage hotel and corporate software’s as Opera, Beplus, CRM


• Learning and Supporting Channel Manager, maintaining direct and 3rd party channels, opening and closing the availability as and when required

Educational and skill requirements

• Minimum 2 years of front desk or reservations experience


• Microsoft Office (Excel, Word) experience


• Flexibility with weekend and holiday coverage required


• Success-driven and able to achieve specific reservation sales targets and maximize sales opportunities


• Previous Front Office or Reservations background essential


• Exposure to a 4 or 5 star hotel environment


• EU citizen

Barceló Fortina Malta - KMP-95561