Customer Service Officer

As part of its continuous growth, BOV is seeking to recruit individuals willing to work on an eight-hour shift basis (morning, afternoon, night) within the Bank’s Customer Service Centre.

Selected applicants will be required to:

• Work on a shift basis;


• Handle incoming calls in a professional manner;


• Resolve customer issues;


• Be customer-oriented and possess customer handling and problem-solving skills;


• Be proactive and have an assertive personality;


• Possess a pleasant personality and good communication skills;


• Be flexible to accommodate business requirements.

This post is open to candidates in possession of a minimum of six O’ levels (including Maltese, English and Mathematics) as well as one A’ level. Other equivalent qualifications will be considered.

An attractive remuneration package which includes a monthly shift allowance will be offered in line with the candidate’s skills, experience and qualifications.

Shortlisted candidates will be invited to attend for an interview.

At Bank of Valletta, we care about your privacy. Following your application for employment, the Bank shall process information provided by you solely in order to process your application.

If your application is unsuccessful, the Bank may keep your personal data on file for a period up to six months post the time when the post applied for was filled. Your information will only be used to identify any future employment opportunities within the Bank of Valletta Group for which you may be suited.

You are free to withdraw your application and your consent to the retention of your personal data, at any time. For further information, please read our privacy notice which can be found on our website (https://www.bov.com/content/privacy).
Bank of Valletta p.l.c. - KMP-51372