PWD Agent

Aviaserve Ltd is expanding, and we’re looking for talented individuals to join our dynamic team in the aviation ground handling sector. If you're passionate about the fast-paced world of aviation, we have an exciting opportunity for you!

We’re hiring!

The PWD Agent ( Passengers with Disability) is responsible for providing exceptional assistance and support to passengers with disabilities, ensuring they have a safe, comfortable, and seamless travel experience. This role involves coordinating with various airport departments and external agencies to deliver personalized services that meet the needs of passengers with disabilities.

Key Responsibilities:

• Assistance and support:
  
  
  
  • Provide wheelchair assistance, guiding passengers through check-in, security, boarding, deplaning, and baggage claim.
  
  
  • Assist with the use of airport facilities such as restrooms, lounges, and seating areas.
  
  
  • Offer help with mobility aids and devices, ensuring proper handling and storage during the flight.
  
  
  
  


• Customer service:
  
  
  
  • Deliver high-quality customer service with empathy and respect.
  
  
  • Address and resolve any concerns or issues raised by passengers with disabilities.
  
  
  • Communicate effectively with passengers to understand and fulfil their specific needs.
  
  
  
  


• Coordination:
  
  
  
  • Collaborate with airline staff, security personnel, and other airport departments to ensure smooth operations.
  
  
  • Coordinate with medical personnel or family members when necessary to provide additional support.
  
  
  • Ensure timely and efficient boarding and deplaning processes for passengers with disabilities.
  
  
  
  


• Compliance and safety:
  
  
  
  • Ensure passenger safety by following proper protocols for lifting, transferring, and assisting passengers.
  
  
  • Stay informed about updates in policies and procedures related to assisting passengers with disabilities.
  
  
  
  


• Documentation and reporting:
  
  
  
  • Maintain accurate records of services provided to passengers with disabilities.
  
  
  • Report any incidents, accidents, or irregularities to the supervisor promptly.
  
  
  • Prepare and submit required documentation for compliance and auditing purposes.
  
  
  
  


• Training and development:
  
  
  
  • Participate in regular training sessions on customer service, safety protocols, and disability awareness.
  
  
  • Stay updated on best practices and emerging trends in services for passengers with disabilities.
  
  
  
  

Requirements:

• Valid work permit.


• Valid EU / UAE / Maltese driving license.


• Good written and spoken English.


• Experience is considered an asset.

Join us and soar to new career heights!
Aviaserve Limited - KMP-94017