ICT Support Executive

Access Point Limited

Job Ref: KMP-51204 (dup 1)

Access Point Limited Logo

Basis

Full-Time

Apply by

23-Jan-2020

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Reporting to the Technical Manager, the successful candidate shall be responsible, amongst other duties, for:


  • The provision of first / second line support;

  • The support for Microsoft Windows and business applications, anti-virus protection, e-mail, updates and authentication administration;

  • Installing, diagnosing, repairing, maintaining and upgrading hardware / equipment;

  • Troubleshooting systems and network problems;

  • Monitoring and maintaining customers’ systems and networks;

  • Be able to document new and existing setups and upgrades.


The ideal candidate must:


  • Minimum of two years’ experience in a similar technical, hands-on role;

  • Be qualified in IT at certificate / diploma level;

  • Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures;

  • Create reports showing help desk statistics aiming to improve the quality of the help desk support;

  • Eager to learn, pick up new technologies easily;

  • Possess good interpersonal and communication skills and be a team player;

  • Be fluent in English and Maltese;

  • Possess a driving licence and use of own car.


Access Point Limited - KMP-51204

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