Customer Care Expert

Fully focused on customer care.

Your top priority is the customer: connecting with their needs and inspiring them, conveying the brand image and delivering them a shopping experience that generates a positive impact and helps to build brand loyalty.

The candidate may be required to work at the following locations: Mosta, Qormi, Sliema, and St. Julian's.

Key Responsibilities

• Assist customers with product selection, inquiries, and purchases

• Resolve customer complaints and issues in a professional manner

• Maintain product knowledge to assist customers effectively

• Handle cash, credit, and debit card transactions

• Ensure the cleanliness and organisation of the store

• Assist in opening and closing the store

Experience and Qualifications

• Speak fluently in English

• Passionate about customer service

• Enjoy communicating and extending help to customers and peers, good at teamwork

• High adaptive ability, able to handle multiple tasks and willing to take challenges

• High sense of responsibility, positive and proactive

• Experience working in a similar environment / customer service is preferable

Skills and Attitudes

• Goal oriented

• Accountability and good organisational skills

• Energetic and enthusiastic

• Good interpersonal skills

• Growth mindset

• Strong initiative and self-motivation

• Ability to work independently and as part of a team

• Ability to work under pressure

• Flexibility to work varied hours, including weekends and holidays