Shop Manager

Villa Bologna Pottery has been making handmade and hand-painted ceramics since 1924. Working from earthenware clay, our small team of artisans produces tableware, lamps and decorative pieces that are sold across Malta and shipped to customers and retailers internationally. More than a century on, we remain a family-run, hands-on business, proud of the craftsmanship behind every piece.

The role

We are looking for an organised, energetic and reliable Shop Manager to take charge of our pottery shop in Attard. You will run the shop day-to-day, lead the shop team and be the first point of contact for our customers. The shop sits at the heart of the business, and the ideal candidate loves working with people, genuinely enjoys selling and is confident working on their own initiative.

Responsibilities

• Lead the day-to-day running of the shop, ensuring a premium customer experience at all times

• Take ownership of shop operations, both front and back of house

• Lead by example, with outstanding customer service and in-depth knowledge of Villa Bologna Pottery products

• Build and nurture relationships with local customers, trade professionals, interior designers and high-net-worth clients to grow repeat business

• Maintain strong visual merchandising so the shop reflects the Villa Bologna Pottery aesthetic and brand standards

• Keep daily replenishment up to date and in line with visual standards

• Manage product ordering and keep inventory accurate

• Take responsibility for the daily reporting and cash closure of the shop

• Work closely with the restaurant and events team to raise awareness of Villa Bologna Pottery and generate new client opportunities

• Support the wider restaurant, pottery and pottery painting teams as reasonably assigned by management from time to time

About you

• A proactive, can-do attitude

• Previous experience in a retail environment

• Able to think on your feet and resolve queries and issues quickly

• Excellent communication skills at all levels

• A responsible approach and a strong sense of accountability

• A warm and friendly manner

• Confident working both independently and as part of a team

• A natural leader who sets the standard for the team

• Fluent written and spoken English

What we offer

• A leadership role at a successful Maltese heritage brand with more than a century of craftsmanship

• A collaborative and supportive working environment

• The opportunity to shape and grow the operations of a creative, expanding business