Verification Agent (m/f/x)

Company description

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for a Verification Agent (m/f/x) to join the team!

The role

Do you want to break into the iGaming Industry? Do you have office experience and a good attention to detail? The Verification Agent (m/f/x) will be taking decisions to verify or close accounts and will be identifying more complex scenarios for forwarding to the second level KYC support. The Verification Agent role offers you the opportunity to grow your skills and advance your career within the Customer Operations team at Tipico.

Your playing field

• You will conduct first stage screenings by verifying and validating documents such as passports, ID documentation, bank statements and others.

• You will perform account investigations and assess whether additional KYC documents are required.

• Validating customer payment methods and take decisions if documents are required would fall under your responsibilities.

Qualifications

Which skills you should bring to the pitch:

• Detail oriented. You are energised by scrutinising information and documentation to ensure validity.

• Trustworthy. Ensuring our customers have a safe place to maximize their love of the game!

• Progressive. You will ensure that department procedures are always being followed and contribute proactively to systems, department and process improvements.

• Good knowledge of the English language. Our team consists of more than 60+ different nationalities working together to achieve the Tipico mission and English is the language we use to achieve that.

• Techy. Having a good understanding of processing data and interpreting information (e.g. from databases or reports) and Microsoft Office and navigation of web applications.

• Flexible. You would be required to work in shifts, weekends and public holidays.

Additional information

What we offer:

• Established international group. We have a solid foundation on which to grow.

• Personal and professional growth. We offer you opportunities to develop and grow to unlock your potential.

• Relocation support. To make your move to Malta as smooth as possible.

• Competitive package. We care for our employees, offering an indefinite contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking.

• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.

• Sports incentive. We want you to remain active and will subsidize a gym membership of your choice.

• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.

• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.

• Supportive environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!