Reservations Executive

Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia has been attracting stars, socialites and the crowned heads of Europe for over 77 years.  All our guests and employees alike are our very own ‘stars’, our pride and joy. 

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

You are an ambitious, passionate and energetic person. You will be responsible to maximise hotel revenue and guest satisfaction by providing an efficient and friendly reservations experience.

The ultimate goal of all our staff is to ensure that our guests enjoy their visit to The Phoenicia so much that by the time they leave they are already planning to come back.

Duties and Responsibilities:

• Process all reservation requests within 24 hrs of receipt.

• Adhere to guests’ requests in a professional and efficient manner.

• Manage incoming correspondence and reservation messages in a timely and accurate manner.

• Ensure reservations are inserted in Opera accurately with all relevant information. 

• Communicate appropriately to all departments concerned and inform them of all special requests.

• Apply up-selling techniques to maximise on total hotel revenue.

• Promote special offers and cross-sell hotel outlets and services whenever possible.

• Maintain thorough knowledge about hotel product, services and room packages.

• Check arrival lists are accurate, and all requested services are in order.

• Answer telephone calls in a timely and professional manner in accordance to our LQA and Forbes Standards.

• Record and process any payments and deposits received.

• Offer LHW loyalty scheme enrolment to guests.

Requirements:

• Preferably one year experience in a similar role.

• Knowledge of Opera PMS.

• Fluent in verbal and written English.

• Very high attention to detail.

• Strong problem-solving skills including ability to effectively address any issues.

• Outgoing, team player and customer service oriented.