Front Desk Agent

The NEU Collective – A Fusion of Hospitality and Vacation Bliss

We are growing - and with exciting new projects just around the corner, The NEU Collective is expanding its portfolio of hotels and food and beverage outlets across Malta, creating even more opportunities to be part of our journey.

The NEU Collective brings together exceptional hospitality and unforgettable guest experiences through its collection of hotels, restaurants, and cafés. Situated in the lively heart of Gzira, 115 The Strand Hotel, Urban Rooms, and Strand Suites offer the perfect base for immersing in the Mediterranean lifestyle, while Bookbites Café and Strand Café provide welcoming spaces for guests to relax and recharge.

For a more tranquil retreat, The Cumberland Boutique Hotel on St. John Street offers peaceful surroundings and sweeping views of the iconic Grand Harbour, creating a unique boutique hospitality experience in the heart of Valletta.

The Regional Hotel delivers modern luxury; perfectly positioned between Sliema and Gzira, blending sophisticated comfort with convenience.

The NEU Collective also takes pride in offering exceptional Mediterranean flavours through Grana Restaurant in Gzira and Valletta, where guests can enjoy authentic Italian dining and memorable experiences.

As we continue to grow, we are looking for passionate individuals to join our journey and help us create warm welcomes and lasting impressions.

Be the face of warm welcomes and lasting impressions!

Your Day-to-Day

• Greet guests with warmth and ensure a smooth, friendly check-in and check-out process.

• Handle guest requests and needs with care, making sure every stay feels special.

• Manage arrivals, departures, inquiries, and ensure each interaction is seamless.

• Answer calls, emails, and messages promptly and professionally.

• Stay well-informed about hotel services, room types, and daily operations.

• Work hand-in-hand with other departments to deliver a smooth guest journey.

• Take on additional tasks and responsibilities to support the Front Office as needed.

What We’re Looking For

• Excellent English communication skills; extra languages such as Italian and Maltese are a bonus.

• Previous experience in customer service or front desk roles.

• Confident using computers and hotel systems.

• Flexible to work shifts, including evenings, nights, weekends, and holidays.

Why Join The NEU Collective?

Because here, we believe hospitality is an experience - for guests and for our team. Grow your career while creating memorable stays in a dynamic, supportive environment.

Interested candidates should send their CV and covering letter.

All applications will be treated in the strictest confidence.