Receptionist

Soreda Hotel is a 4-star property that prides itself on delivering exceptional guest experiences. We are looking for a dedicated and professional individual to join our front office team as a full-time Evening / Night Receptionist and a part-time flexible Receptionist.

Role Summary

As a Receptionist at Soreda Hotel, you will be the first point of contact for our guests. You will provide excellent customer service, manage reservations, and handle guest enquiries with a positive and professional attitude. The ideal candidate should be flexible and able to work multiple shifts, including mornings, evenings, nights, weekends and public holidays as needed.

Key Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.

• Answer phone calls, manage reservations, and respond to guest enquiries via email, in person or over the phone.

• Provide accurate information about the hotel’s services, facilities, and local attractions.

• Handle payments, issue receipts, and manage billing enquiries.

• Ensure the front desk is always well-presented and organised.

• Assist with administrative tasks as needed, including handling mail and scheduling.

• Resolve guest complaints and issues in a timely and professional manner.

• Collaborate with other departments to ensure smooth operations and guest satisfaction.

• Adhere to hotel policies and maintain the confidentiality of guest information.

Qualifications and Skills

• Previous experience as a receptionist or in customer service is preferred.

• Excellent communication and interpersonal skills.

• Strong organisational abilities and attention to detail.

• Proficiency in using hotel software and basic computer skills.

• Ability to handle cash and process payments accurately.

• Professional appearance and a positive attitude, embracing the service with a smile policy.

• Ability to work both independently and as part of a team.

• Candidates speaking Maltese and other European languages will be given preference.

Applicants need to come from EU Member states or have a valid work permit in Malta while currently residing in Malta.

Interested candidates should send their CV and covering letter