Head Housekeeping Supervisor

We are currently seeking a Head Housekeeping Supervisor to join our team.

Key accountabilities

• Assign housekeeping tasks to staff and inspect work to ensure that the prescribed standards of cleanliness are met.

• Schedule staff shifts and organize replacements as required.

• Investigate and address complaints regarding poor housekeeping service.

• Provide training to the housekeeping staff.

• Regularly take inventory of cleaning supplies and order stock as needed.

• Issue cleaning supplies and equipment to housekeeping staff as needed.

• Perform various cleaning duties in instances of staff shortages.

• Meet the guest's special requests such as room preferences and special occasions and/or amenities.

• Provide adequate training of each employee including safety and security measures in relation to MSDS guidelines.

• Earn an acceptable rating on room cleanliness in the last quality assurance (QA) inspection.

• Sort and count articles removed from dryers, and fold, wrap, or hang them.

• Record all incoming calls, requests, and tasks on a log sheet and ensure that they are complete.

• Conduct safety classes, the proper usage of chemicals, and the cleaning up of biohazards per OSHA regulations.

• Inspect the rooms to ensure they are cleaned to standard and prepare any VIP rooms for high-value guests.

• Maintain knowledge at all times of the status of hotel room count, group arrivals, VIPs, and special events.

Key performance indicators

• Room cleanliness and quality: Ensure rooms are cleaned to the highest standard.

• Inspection scores: Maintain high-quality standards in rooms and public areas.

• Productivity (rooms per hour): Ensure staff complete room cleaning efficiently.

• Staff attendance and punctuality: Ensure team members show up on time and adhere to schedules.

• Linen and supply cost management: Minimize wastage and control costs for housekeeping supplies.

• Turnaround time for guest requests: Respond to guest requests quickly and efficiently.

• Health and safety compliance: Ensure the department complies with health, safety, and hygiene regulations.

• Guest complaints related to housekeeping: Minimize complaints related to housekeeping services.

• Room status reporting accuracy: Ensure timely and accurate reporting of room statuses to the front office.