Front Office Shift Leader

We are looking to recruit a highly motivated Front Office Shift Leader to coordinate front desk operations, support the Front Office team, and ensure excellent guest service throughout each shift.

This role is ideal for an individual who is passionate about service excellence, has excellent communication abilities, enjoys leading teams, and values a positive and respectful working environment.

Company Culture

You will be joining a highly approachable and welcoming team where individuals are treated with respect and professionalism. The hotel is known for its supportive leadership style and positive working atmosphere.

Guests frequently comment on how friendly, helpful, and professional the staff are; a direct reflection of our people-focused culture.

Responsibilities

• Ensure smooth arrivals, departures, check-ins, check-outs and room allocations.

• Support the Front Office Supervisor/ Manager in the daily running of the department, including during busy periods.

• Guide and support Front Office Agents, ensuring high standards of service, professional conduct and adherence to hotel procedures.

• Assist guests with enquiries, requests and concerns, handling complaints professionally and escalating where necessary.

• Maintain accurate guest, reservation and room status information, including correct use of the PMS, payments, billing and shift documentation.

• Coordinate with Housekeeping, Maintenance and other departments to ensure smooth operations, while complying with hotel policies, safety standards, confidentiality requirements and sustainability practices.

Requirements and Skills

• Minimum of 1-2 years' experience in Front Office operations.

• Previous leadership or mentoring is an asset.

• Strong communication and organisational skills.

• Knowledge of hotel PMS systems and front office procedures.

• Ability to work efficiently in a fast-paced environment.

• Flexibility to work shifts, including evenings, weekends and public holidays.

• Must be currently living and working in Malta.

What’s on Offer

• Attractive salary.

• Staff meals.

• Supportive leadership and positive team environment.

Interested?

Apply directly by submitting your CV and covering letter.