Senior Audio Visual Technician

The Senior AV Technician is responsible for the installation, operation, maintenance, and troubleshooting of professional audio, video, lighting, and AV control systems. The role provides technical leadership, supervises junior AV technicians, and ensures the successful delivery of AV services for meetings, conferences, corporate events, live productions, and other technical operations. The Senior AV Technician ensures that all AV equipment and systems operate efficiently, safely, and according to professional standards.

Role and Responsibilities

• AV Operations and Technical Support

  • Set up, operate, and dismantle professional audio, video, lighting, and presentation equipment.

  • Manage AV technical requirements for conferences, meetings, corporate events, and live productions.

  • Operate digital audio mixers, wireless microphones, projectors, LED screens, video switchers, and control systems.

  • Troubleshoot and resolve technical issues efficiently during live events; ensure high-quality audio and video performance across all event spaces.

• Team Leadership and Supervision

  • Supervise and provide technical guidance to junior AV technicians; assign daily tasks and coordinate team activities.

  • Train team members on equipment operation, troubleshooting, and safety procedures; monitor performance and service standards.

  • Support the AV Manager with staff scheduling and operational planning.

• Equipment Maintenance and Management

  • Conduct routine inspections, preventive maintenance, and testing of AV equipment.

  • Diagnose and repair technical faults or coordinate external repairs; maintain accurate equipment inventories and maintenance records.

  • Ensure equipment is properly stored and handled; recommend equipment upgrades, replacements, and technical improvements.

• Event Planning and Coordination

  • Coordinate with event organisers, clients, hotel departments, and external suppliers.

  • Review event requirements, prepare technical solutions, and conduct site inspections and technical assessments.

  • Manage AV setup schedules, rehearsals, and event changeovers, ensuring delivery on time and according to client expectations.

• AV Systems and Technology

  • Configure and troubleshoot audio, video, and network-based AV systems, including AV-over-IP, digital signal processing (DSP), and integrated control systems.

  • Support video conferencing platforms such as Microsoft Teams, Zoom, and Webex.

  • Maintain knowledge of industry technologies and best practices; assist with installation, programming, and commissioning of AV systems.

• Health, Safety and Quality Standards

  • Comply with electrical safety and workplace health and safety procedures.

  • Maintain safe cable management, equipment rigging, and installation practices; identify technical risks and implement preventive measures.

  • Ensure all AV setups meet operational and quality standards.

• Key Performance Indicators (KPIs)

  • Event technical delivery: events completed without major AV failures.

  • Equipment reliability: minimal downtime and timely maintenance.

  • Client satisfaction: positive feedback and professional service.

  • Team development: improved junior technician skills.

  • Technical response: fast resolution of AV issues.

  • Safety compliance: consistent adherence to safety standards.

Role Objective

Ensure the efficient and professional delivery of all audio-visual operations while providing technical expertise, leadership, and continuous improvement in AV services.

Person Specification (Skills, Knowledge, Experience, Attitude)

• Minimum 3–5 years of professional experience in audiovisual operations or a related technical field.

• Strong knowledge of professional audio, video, lighting, and AV control systems.

• Experience supporting conferences, corporate events, hospitality operations, or live productions.

• Proven ability to troubleshoot complex AV technical issues.

• Experience supervising or mentoring junior technicians.

• Good understanding of AV signal flow, networking, and system integration.

• Relevant AV certifications, such as AVIXA CTS, are considered an advantage.

• Strong technical troubleshooting and problem-solving abilities; leadership and team coordination.

• Excellent communication and customer service; ability to work under pressure during live events.

• Effective time management and organisational skills, attention to detail, and commitment to quality.

• Flexibility to work evenings, weekends, and public holidays when required.