Night Manager

We are seeking a Night Manager to oversee hotel operations during nighttime hours, ensuring a seamless guest experience, maintaining security, and handling any issues that arise. This role requires strong leadership, problem-solving skills, and the ability to multitask efficiently in a fast-paced environment.

Key Responsibilities

• Guest Services and Operations 

  • Act as the senior decision-maker during night hours, ensuring smooth hotel operations across all departments. 

  • Manage overnight check-ins, check-outs, and guest requests, ensuring exceptional service. 

  • Act as the main point of contact for guests, handling queries, complaints, and special requests. 

  • Oversee lobby cleanliness, security, and front desk organisation. 

  • Process reservations, billing, and financial transactions, ensuring accuracy according to the company’s finance policies. 

  • Monitor all hotel systems and interfaces to ensure smooth operations. 

  • Ensure accurate completion of night audits, financial reconciliations, and reporting.

  • Validate billing processes and resolve discrepancies promptly.

  • Prepare and communicate end-of-day financial summaries to management.

• Security and Safety 

  • Conduct regular security and safety checks throughout the hotel. 

  • Ensure compliance with fire safety, health and safety, and emergency procedures. 

  • Report and address any maintenance, security, or safety issues immediately. 

• Administration and Communication 

  • Prepare end-of-day reports and ensure accurate record-keeping. 

  • Communicate key updates to the morning team to ensure smooth handovers. 

  • Support and coordinate with other departments as needed. 

Talent Profile 

• Skills and Experience 

  • Previous experience in a similar role within hospitality. 

  • Strong problem-solving and decision-making skills. 

  • Ability to work independently and under pressure. 

  • Excellent communication and leadership abilities. 

  • Attention to detail and a commitment to high service standards. 

• Education and Certifications 

  • Diploma in Hospitality or a related field (preferred).

• Requirements 

  • Fluent in English (additional languages are an asset). 

  • Flexible to work overnight shifts, weekends, and holidays.