Front Office Agent

We are seeking to recruit an ambitious, determined and highly motivated individual who is willing to embark on a career in hospitality. Reporting directly to the Front Office Manager, this position requires an individual with a proven track record as a Front Office Agent within the hospitality industry.

Responsibilities

• Guest Experience and Service

  • Provide a warm and professional welcome to all guests.

  • Support smooth check-in and check-out processes in collaboration with the reception team.

  • Address guest requests and complaints efficiently, following up to ensure satisfaction.

  • Anticipate guest needs and go above and beyond to deliver personalised experiences.

  • Ensure VIP guests receive special attention and appropriate room arrangements.

• Operational Support

  • Support reception with lobby presence during peak times.

  • Maintain accurate guest records and profiles in the system.

  • Promote hotel services, facilities, and special offers to enhance the guest experience.

  • Liaise with other departments to ensure guest needs are met quickly and effectively.

• Communication and Coordination

  • Maintain clear communication with the Front Office, Housekeeping, and Maintenance team. 

  • Ensure handovers between shifts are smooth, and all outstanding tasks are followed up.

  • Report and record guest feedback, ensuring follow-up by the relevant department.

• Brand Standards and Presentation

  • Represent the brand with a polished, professional image.

  • Uphold high grooming and service standards at all times.

Talent Profile

• Skills and Experience

  • Minimum 1–2 years’ experience in Front Office or Guest Services in a 4 or 5-star hotel.

  • Experience with Opera Cloud or other hotel systems preferred.

  • Strong customer service and communication skills.

  • Enthusiastic and service-driven personality.

• Education and Certifications

  • Hotel management or hospitality training is an advantage.

• Requirements

  • Fluent in English; knowledge of other languages is a plus.

  • Flexible availability, including evenings, weekends, and public holidays.