Project Manager (Translation)

We are seeking a full-time Project Manager to join our language services company. The candidate will primarily focus on managing translation projects in the most efficient way. A successful candidate is a resourceful and motivated individual with excellent interpersonal, project management and problem-solving skills. The candidate will be working remotely.

Primary Responsibilities

These are the primary responsibilities that will be part of the candidate’s day-to-day work. The individual must also be resourceful and willing to help with other duties as necessary.

• Manage incoming projects and deliver them to the client’s expectations.

• Lead the efforts of identifying the right translators and language experts for projects.

• Manage language professionals and the daily schedule of the internal team while maximising the company’s available capacity.

• Pre-process files and analyse them using translation memory tools.

• Define and manage the project workflow.

• Compile quotes and proposals to be approved by clients, including the completion of RFQs or tender documentation.

• Negotiate with language professionals and clients to deliver the best value and build strong relationships with both, while achieving financial sustainability.

• Manage client expectations regarding cost, quality, and deadlines.

• Split projects into multiple tasks and closely monitor the status of each task to minimise risks for all stakeholders, especially the end client.

• Be prompt in responding to queries from clients and language professionals regarding projects and tasks.

• Update client and company translation memories, termbases, and glossaries as necessary.

• Prepare projects for translation while leveraging all available company resources.

• Conduct final QA, styling, and formatting checks as necessary for certain projects.

• Manage and liaise with other project managers who might be involved in specific projects.

• Address project management and workflow issues, proposing solutions to resolve problems and rectify situations, ensuring projects are completed on time, within budget, and to the agreed-upon quality standards.

• Escalate things as necessary in line with management instructions.

• Keep project management tools and any other systems updated as necessary.

• Contribute to the completion of client onboarding Request for Information documentation.

• Identify inefficiencies and proactively suggest improvements to company processes.

Requirements

• Bachelor’s degree. The grade must be second-upper or higher.

• Maltese is your native language.

• Strong verbal and written communication skills in Maltese and English.

• Postgraduate qualifications in translation would be considered an asset.

• Strong analytical, problem-solving, communication and IT skills.

• Strong numeracy skills. Highlight your highest academic achievement in mathematics, together with the associated grades, in your CV.

• Strong project management skills, including resource scheduling, prioritisation of tasks, negotiation, anticipating issues, managing risk, minimising assumptions, time management and the ability to handle several projects concurrently.

• Assertive, personable and approachable, both with customers and the entire team.

• Capable of meeting strict deadlines and working under pressure.

• Meticulous attention to detail in every aspect of the role.

• Passionate about delivering the best possible customer service.

• Proactive in highlighting ways of improvement.

• Ambitious, highly motivated and an attitude to get things done.

• Aptitude for learning new things and technologies quickly.

• Ability to positively take constructive feedback, showing genuine willingness and interest to learn from mistakes and the experience of others.

• Accountable for your responsibilities.

• Demonstrates the ability to handle project management responsibilities with flexibility, including tasks that may extend beyond standard business hours.

• Willingness to take on new responsibilities and help with new initiatives that the company may embark on, and new services that it may offer.

• Experience in the language services industry is considered an asset, but not required.

• Experience with CAT tools and the latest translation technologies is considered an asset, but not required.

• Experience in establishing new client relationships and growing existing client accounts is considered an asset, but not required.

Previous experience in project management and areas mentioned above is always considered a plus. However, the various soft and interpersonal skills required are also very important in the long term. Thus, if you are a recent graduate or just starting out in project management and believe you’ve got what it takes, you are encouraged to apply!

Benefits

• Negotiable salary.

• Training is provided within a collaborative environment.

• Fully remote working but must be based in Malta.

• All the necessary equipment to work from home.

• Role within a young company and a close-knit team where you can directly influence the company’s direction and growth.