Reservations & Events Coordinator

Join our team and be part of creating exceptional experiences!

We are looking for an organised, proactive, and customer-focused Reservations and Events Coordinator to join our team at Palazzo Parisio.

The successful candidate will be responsible for managing wedding and corporate event reservations, handling a substantial volume of customer enquiries across multiple communication channels, and coordinating bookings related to tours and venue experiences.

Key Responsibilities

• Wedding and corporate reservations: Handle enquiries, prepare quotations, follow up with prospective clients, manage bookings, and coordinate reservation details for weddings, corporate events, and other functions.

• Customer enquiries and communication: Respond promptly and professionally to a high volume of enquiries via email, telephone, and online calls, providing accurate information and ensuring excellent customer service.

• Tour bookings: Manage and coordinate all tour-related bookings, availability, schedules, and customer requests.

• Booking administration: Maintain accurate reservation records, update booking systems, manage calendars, and ensure all details are properly documented.

• Client follow-ups: Follow up on outstanding enquiries, quotations, and pending confirmations, helping convert potential bookings into confirmed reservations.

• Internal coordination: Liaise with the relevant teams to ensure smooth communication and the successful delivery of events, tours, and other bookings.

• Problem solving: Handle changes, special requests, and booking-related issues efficiently and professionally.

The Ideal Candidate

• Must be based in Malta.

• Excellent written and verbal communication skills.

• Strong organisational and multitasking abilities.

• Comfortable managing a high volume of enquiries and bookings simultaneously.

• Professional telephone manner and confidence in conducting online calls.

• Excellent attention to detail and good administrative skills.

• Proficient in email, Microsoft Office, and online booking systems.

• A customer-oriented approach, with the ability to remain calm and efficient in a busy environment.

• Previous experience in reservations, hospitality, events, tourism, or customer service will be considered an asset.