Front Office Administrator

ESSE LTD on behalf of Palazzo Castagna, is seeking to recruit a Front Office Administrator to join their Boutique Hotel located in Hal Ghaxaq. The selected candidate will play a crucial role in ensuring a smooth and pleasant experience for the guests.

Responsibilities include:

• Handling online and phone reservations;

• Greeting guests and assigning rooms;

• Managing check-in and check-out tasks efficiently;

• Informing customers about payment methods and verifying credit card data;

• Registering guests and collecting necessary information;

• Providing information about the hotel, available rooms, rates, and amenities;

• Coordinating with housekeeping to ensure rooms are clean and fully furnished;

• Handling guests' complaints in a timely and professional manner;

• Confirming group reservations and arranging personalised services for VIP customers and event attendees;

• Keeping records of bookings and payments updated; 

• Engaging in any other task commensurate with the role.

Requirements:

• At least three years of experience working in a similar position;

• Familiarity with Roommaster or similar software; 

• Flexibility to work night shifts; 

• Ability to work in Hal Ghaxaq, with limited access via public transport; and, 

• Excellent communication skills.