Front Desk Agent

Join the team at Noru Hotel, a modern 4-star hotel set in the heart of Malta, where exceptional service meets contemporary comfort. We are currently seeking a Front Desk Agent to be the welcoming face of our property and ensure every guest enjoys a seamless and memorable stay.

About the Role

As a Front Desk Agent, you will handle both day and night shifts on a roster basis, ensuring smooth check-ins, check-outs, and guest assistance around the clock. You will be part of a dynamic front office team committed to delivering personalised and professional service.

Key Responsibilities

Greet and assist guests with check-in and check-out procedures

Handle guest requests, queries, and reservations efficiently

Process payments and manage daily reporting tasks

Communicate effectively with housekeeping, maintenance, and other departments

Uphold Noru Hotel’s standards of hospitality and presentation

Requirements

• Currently residing in Malta (applications from outside Malta will not be considered)

• Previous experience in a 4-star hotel (or higher) front office role is essential

• Strong communication skills in English (additional languages an asset)

• Flexibility to work day, evening, and night shifts, including weekends and holidays

• Familiarity with hotel PMS (Property Management Systems) preferred

• A professional, well-groomed, and welcoming manner

What We Offer

• A supportive team environment in a growing, stylish property

• Competitive salary and benefits package

• Opportunities for career progression and development

• Staff discounts at our hotel outlets

Ready to Join Us?

Send your CV and a brief cover letter.

We look forward to welcoming the next face of Noru Hotel.