Assistant Credit Controller

The job requires the candidate to handle the collection of finances and be responsible for the management of debt recovery, which also involves assisting the Credit Control and Operations Manager in undertaking legal action in the case of non-payment by the debtor. This role requires building and maintaining strong relationships with clients to ensure the smooth running of accounts.

Duties and Responsibilities:

• Take a proactive role in managing and collecting debts of company debtors as directed by the Credit Control and Operations Manager.

• Ensure timely payments of debts and chase any overdue invoices.

• Respond to relevant clients’ enquiries.

• Assist in the processing and reconciliation of payments received.

• Prepare clients’ statements.

• Monitor debtor balances to ensure a reduction in debtors.

• Ensure credit and collection policies and procedures are adhered to.

• Maintain strong relationships with all clients as well as internal staff members, especially the Sales teams.

• Help in resolving all issues raised both internally and externally, around outstanding payments.

• Provide relevant information to internal departments.

• Adhere to health and safety regulations and Company policies.

• Carry out any additional duties assigned from time to time.

Knowledge:

• Customer and personal service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, Excel, managing files and records, and other office procedures.

• English and Maltese language - Knowledge of the structure and content of the English and Maltese language, including the meaning and spelling of words, rules of composition, and grammar.

Skills:

• Strong analytical skills and attention to detail.

• Good business acumen for problem-solving.

• Confidence to deal with a range of stakeholders.

• Excellent time management skills and the ability to prioritise a demanding workload.

• Strong communication skills, both oral and verbal.

• Understanding of the legal complexities of loans, payments, interest rates, etc.

• Competence in Microsoft Office products and other related software programs.

• Calm, confident manner to handle potentially uncomfortable conversations.

• Ability to hold personal client information in the strictest confidentiality.

Job Requirements and Qualifications:

• O' level standard of education.

Experience:

• Minimum of two years’ experience in a similar role would be considered an asset.

• Prior experience with financial systems will be considered and asset.

Benefits:

• Health insurance.

• Loyalty card.

All personal data will be treated in strict confidence.