Occupational Health Coordinator (Multilingual Speaking)

The Occupational Health Coordinator acts as a link between the client and the clinics and / or Medical Service providers. This position acts as a service ambassador, promoting Medilink International services through excellence and quality of service.

Main Responsibilities:

• Organisation of medical appointments for our members with partner clinics worldwide

• Monitoring of recall dates for medical examinations

• Scheduling of appointments in good time to be carried out by recall dates, by liaising with clinics and employees

• Ensure that clinics receive the package of tests to be carried out and the related forms well in advance of the appointment

• Ensure that results are received within the stipulated time / SLA

• Accurately enter all results into our database

• Ensure that the Medilink Occupational Health doctor has all the information needed to issue certificates within the stipulated timeframe

• Assist the Medilink Occupational Health doctor and the Department Manager in compiling monthly, quarterly, and annual reports

• Check provider invoices to ensure that they match with tests carried out and agreed prices

• Provide assistance in health promotion and health education activities

• Adhere to all company HSSE policies and initiatives and proactively promote an HSSE environment

• Promote any duties assigned by the company from time to time, commensurate with the employee's skills, competencies and experience

Requirements

• Diplomatic

• Able to listen to and understand client requirements, seeking clarification when needed

• Organised and meticulous in following up with client appointments and updating case status and workbooks

• Friendly and warm telephone manner

• Competent in using email to communicate

• Ability to work under pressure and to tight timelines

• Ability to prioritise work

• Strong written and verbal communication skills in English

• Candidates have to be able to communicate in additional languages, such as Chinese, Arabic, or Spanish

• IT skills, including the use of MS Office

Experience

• A minimum of 1 to 2 years’ experience in a similar environment / position will be given preference

• Medical experience such as a pharmacist, allied health professional or nurse

• Ideally experience in organising medical appointments

Qualifications

Ideally a qualification in Pharmacy, Nursing and/or Allied Health professional or similar field