Reservations Executive

A well-established four-star property in St. Julian's is seeking a professional, organised and customer-focused Reservations Executive to join its team. The successful candidate will play an important role in managing guest and group reservations from initial enquiry through to confirmation, ensuring accuracy, prompt communication and a consistently high standard of service. This position is suited to an experienced hospitality professional who is comfortable working in a fast-paced environment, has strong attention to detail and can coordinate effectively with other hotel departments to help ensure a smooth guest journey.

Key responsibilities:

• Handle reservation enquiries and bookings efficiently and professionally.

• Respond to guest enquiries by telephone and email.

• Issue quotes for group requests.

• Maintain accurate reservation records and update booking information as required.

• Issue stop sales.

• Liaise with relevant departments to ensure guest requirements and booking details are communicated clearly.

• Provide a high standard of customer service throughout the reservation process.

Requirements:

• Applicants must currently be located in Malta.

• A minimum of one year's experience in a similar reservations or hospitality position is required.

• Familiarity with the most widely used hotel Property Management Systems (PMS), supported by relevant practical experience.

• Strong communication, organisational and customer-service skills.

• Good attention to detail and the ability to work effectively as part of a team.