Banking Systems Support Officer

Lombard Bank is a long-established credit institution in Malta with a successful and consistent track record as a quality provider of financial services. It operates a full-service bank with a branch network and places emphasis on private and corporate banking, both locally and for international clients.

In line with the Bank’s continued development, the need has arisen to engage a suitable individual to perform the duties of Banking Systems Support Officer.

The main responsibilities of the role include but are not limited to:

• Maintaining a banking systems support desk;

• Investigating and providing a resolution to user support issues;

• Escalating any unresolved issues with systems vendors;

• Recommending improvements to banking procedures in line with banking systems workflows;

• Drawing up test packs for testing of updates and new releases;

• Conducting test and documenting results of updates and new releases;

• Conducting user-access reviews in line with established procedures;

• Performing any tasks ancillary to the above.

The applicants as a minimum shall:

• Hold an MQF Level 4 qualification in Information Technology or a related professional / technical qualification;

• Possess sound analytical skills, capacity for teamwork and determination;

• Have good communication skills, particularly in spoken and written English.

Experience in banking or financial services will be considered an asset.

Applicants should send their application accompanied by a detailed CV.