Senior Sales Manager (Gozo)

Responsible for achieving and surpassing hotel revenue targets through proactive account management, strategic prospecting, and market expansion within assigned account bases and geographic territories. The Senior Sales Manager works directly with and reports directly to the Director of Sales, supporting key leadership responsibilities, revenue optimisation, and team development.

The Position of Senior Sales Manager is Executed Satisfactorily When:

• The Hotel achieves and surpasses its overall financial objectives.

• The Sales team members under supervision achieve their individual and team revenue objectives.

• The individual achieves set personal sales targets and Key Performance Indicators (KPIs).

Key Responsibilities:

• Sales Leadership and Strategy:

  • Assist the Director of Sales in the overall management of the Sales team, stepping in during the absence of the Director of Sales or Director of Sales and Marketing.

  • Represent the department at internal meetings, conference calls, client appointments, and
    industry events in the primary absence of the Director of Sales.

  • Assist the Director of Sales / Director of Sales and Marketing in defining, executing, and monitoring the annual sales action plan.

  • Assist with annual budget preparation by providing statistics, market intelligence, and account
    production forecasts. 

• Account Management and Revenue Generation:

  • Manage key accounts on an assigned account base or geographic area, ensuring revenue maximisation, achievement of personal targets, and increasing fair market share versus competitor set.

  • Proactively prospect new corporate, group, and leisure accounts in assigned markets (including European markets).

  • Oversee key client contracting and apply SMART contracting techniques to ensure optimum yield during rate negotiations.

  • Follow up on tentative bookings and ensure prompt conversion within assigned markets.

  • Plan, attend, and represent the hotel at trade shows, sales blitzes, workshops, and fam trips.

  • Conduct detailed site inspections and client entertaining events.

  • Cross-sell other properties within the global Kempinski Hotels network.

• Operational and Database Administration:

  • Maintain comprehensive knowledge of the hotel’s competitor set, services, room rates, and hotel sales statistics.

  • Document all sales actions, meetings and calls in SFA (S&C).

  • Maintain and continuously update contact records and profiles in the OPERA database.

  • Execute set sales actions strictly within the defined departmental cost budget structure.

  • Participate in the hotel’s Duty Manager rotation as scheduled.

  • Understand and strictly adhere to Corporate SOPs, Employee Handbook regulations, and Hotel policy on Fire, Hygiene, Health and Safety.

  • Perform additional responsibilities and tasks as assigned based on business and hotel needs.

Skills, Knowledge and Expertise:

• Nationality: Eligible for a work permit in Malta.

• Education: University Degree. 

• Experience: Minimum 5 years in a 4 / 5 star hotel.

• Language: Ability to work and communicate in a multinational environment:

  • English – excellent oral and written skills

  • Local language – beneficial

  • Additional language - beneficial

• Competencies: To fill this position, the candidate must have:

  • Planning / organistion

  • Adaptability

  • Flexibility

  • Initiative

  • Negotiation skills

  • Selling skills

  • Knowledge of food production and service procedures

• Technical competencies: Computer literacy adapted to the field of sales:

  • Strong computer skills, including Microsoft Office (Excel / PowerPoint / Word) 

  • Opera Cloud; and

  • Sales and catering 

• Individual characteristics: To fill this position, the candidate must identify with the Kempinski core values, in addition, they should be especially:

  • People oriented

  • Passionate about European luxury

  • Entrepreneurial

  • Straightforward

  • Integer

  • Patient and friendly

  • Tact and diplomacy

  • Organisational skills

  • Problem-solving and decision-making