Responsible Gaming Analyst (Danish Speaking)

Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about mobile technology, bold in your approach, and act with integrity, we’d love for you to join our team as a Responsible Gaming Analyst (Danish Speaking).

A taste of what you’ll do

• Language proficiency: native or fluent Danish speaker who can also speak and write English fluently
• To have a keen interest in the psychology of addiction, regulatory and compliance knowledge
• Ability to listen effectively and understand others, empathy
• Willingness to learn and strive to improve business operations
• Positive mindset and a flexible approach
• Ability to work well in a team
• Have analytical thinking with excellent attention to detail
• Ability to work in a fast-paced, dynamic environment

As a Responsible Gaming (RG) Analyst, you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.

Who and what we are after?

• Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Monitor escalated self-excluded players to assess risk and refund, eligible players
• Monitor and review follow-up case reports on a daily, weekly, and monthly basis
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
• Adopt a solution-focused approach to assist vulnerable players
• Recommend changes and / or amendments to Responsible Gaming operational activities and processes
• Work closely with the Responsible Gaming Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required

Employee benefits

• Private health insurance – because your well-being matters to us
• Wellness allowance – up to €300 per year
• Fresh and healthy breakfast and lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year
• Birthday leave – as we want you to celebrate your day
• Company and team-building events – trust us, these are legendary
• Relocation package to Malta, including flight and two weeks of accommodation
• And much more – see for yourself!
• Apply today and be part of our success story!

Meet all the eligible criteria? Apply today and join the Immense Group team.

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Immense Group - KMP-96167